Frequently Asked Questions (FAQs)

Welcome to the Gents Hubb FAQ page! Here you’ll find answers to some of the most common questions about our products, services, and policies. If you still have questions, feel free to contact us!

1. How do I place an order on Gents Hubb?

Placing an order on Gents Hubb is easy:

  1. Browse through our product categories or use the search bar to find what you’re looking for.

  2. Select the product you want to purchase and choose the appropriate size, color, or quantity.

  3. Click Add to Cart and proceed to checkout when you’re ready.

  4. Enter your shipping details, choose a payment method, and complete your purchase.

You will receive an email confirmation once your order is successfully placed.

2. What payment methods do you accept?

We accept the following payment methods in Bangladesh:

  • Cash on Delivery (COD)

  • Mobile Banking: bKash, Rocket, Nagad

  • Credit/Debit Cards: Visa, MasterCard

  • Online Bank Transfer : DBBL, ISLAMI Bank

Your payment is secure, and we ensure that your transactions are processed safely.

3. Do you offer free shipping?

Yes! We offer free shipping on orders over ৳1,500 within Dhaka city. For orders outside Dhaka, shipping charges will apply based on the delivery location.

4. How can I track my order?

Once your order has been shipped, we will send you an email or SMS with your tracking number. You can use this number to track your order through the courier service.

If you haven’t received tracking details or need assistance, feel free to contact us, and we’ll help you out.

5. How long will it take to receive my order?

  • Dhaka City: Orders typically arrive within 1-3 business days.

  • Outside Dhaka: Delivery usually takes 3-5 business days, depending on the location.

You’ll receive an email or SMS with the expected delivery date once your order has been shipped.

6. Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you wish to modify or cancel your order, please contact us within 1 hour of placing the order. After this time, we may not be able to make changes or cancel the order.

7. What is your return policy?

We offer a 7-day return policy for most items. To return a product:

  • It must be in unused, unworn, and original condition.

  • The item should be returned within 7 days of receiving it.

  • Items must have their original packaging and tags intact.

Please contact us to initiate a return, and we will guide you through the process. Refunds will be processed once the returned item is received and inspected.

8. Can I exchange an item?

If you wish to exchange an item for a different size or color, please contact us within 7 days of receiving the order. If the item is available in your desired size or color, we will process the exchange.

Exchanges are subject to stock availability.

9. Do you offer gift cards?

Yes, we offer Gents Hubb Gift Cards. These cards can be used for purchases on our website and make great gifts for friends and family. You can choose the value of the card at checkout.

Gift cards are sent via email immediately after purchase.

10. How can I contact customer support?

You can reach our customer support team through:

  • Email: support@gentshubb.com

  • Phone: +8801894292519

  • Live Chat: Available on our website (during business hours)

  • Social Media: Reach us on Facebook, Instagram, or Twitter.

Our team is available from 9:00 AM to 6:00 PM (Sunday to Thursday) and 9:00 AM to 1:00 PM (Friday).

11. Do you offer international shipping?

Yes! We ship internationally to select countries. For international orders, please note that additional customs duties and taxes may apply. Shipping costs and delivery times vary by country.

Please contact us for more details on international shipping options and rates.

12. Can I use a promo code?

Yes, you can apply promo codes at checkout. Simply enter the code in the Discount Code field before completing your order.

If you have trouble applying a promo code, please check its expiration date or contact customer support for help.

13. How do I subscribe to your newsletter?

To subscribe to our newsletter, simply scroll to the bottom of the page and enter your email address in the Subscribe section. You’ll receive updates on new arrivals, sales, and exclusive offers!

14. Do you offer wholesale or bulk orders?

Yes, we offer wholesale and bulk purchasing options for businesses. If you’re interested in ordering in large quantities or becoming a reseller, please contact us directly for more details.

Still have questions? Contact us, and we’ll be happy to assist you!