Refund & Returns Policy

At Gents Hubb, we want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help make the return or exchange process as easy as possible.

1. Returns Policy

We offer a 7-day return policy for most items purchased from Gents Hubb. If you’re not satisfied with your purchase, you can return it for a full refund or exchange.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with all tags and original packaging intact.

  • Return requests must be made within 7 days of receiving your order.

  • Return shipping charges may apply, depending on the reason for the return.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@gentshubb.com or call us at [Insert Phone Number] within 7 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Our team will guide you through the return process and issue you a Return Authorization Number (RAN) if your return is approved.

  3. Pack the Item: Carefully package the item(s) you wish to return with the original packaging and tags intact.

  4. Ship the Item: Ship the item back to us using the return address provided by our customer support team. Please ensure that you use a trackable shipping service, as we cannot be responsible for lost or undelivered returns.

  5. Processing Your Return: Once we receive the returned item, we will inspect it to confirm that it meets the return criteria. If the return is approved, we will issue a refund or process an exchange based on your preference.

3. Refund Policy

  • Refunds will be processed to the original payment method used for the purchase.

  • Cash on Delivery (COD) orders will be refunded via bKash, Rocket, or Nagad (depending on your preference) within 7-10 business days after the return is approved.

  • Once your refund has been processed, you will receive a confirmation email. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Exchanges

If you’d like to exchange an item for a different size or color, please contact us within 7 days of receiving your order. If the item is available, we will assist you with the exchange process.

  • Exchanges are subject to stock availability.

  • If we cannot fulfill the exchange request, we will offer a refund for the returned item instead.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personalized or customized products

  • Underwear, swimwear, or items with hygiene seals, if opened

  • Discounted or final sale items (clearly marked as such at the time of purchase)

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a return, exchange, or full refund, depending on the situation. Please include photos of the damaged item when contacting us.

7. Conditions for Returns

  • The returned product must be in its original, unused condition.

  • Items with signs of use, stains, or damage will not be accepted for return or exchange.

  • All tags and labels must be intact and the original packaging must be included.

8. Return & Refund Process Timeline

  • Return Request: Once we receive your request, our team will get back to you within 1-2 business days with return instructions.

  • Return Shipping: Once you receive the return address, please send the item back within 3-5 days.

  • Refund Processing: After we receive and inspect the returned item, a refund will be issued within 5-7 business days.

9. Return Shipping Costs

  • If the return is due to an error on our part (e.g., defective or wrong item), we will cover the return shipping costs.

  • If the return is for a change of mind or incorrect sizing, the customer is responsible for the return shipping costs.

10. Contact Us

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us:

  • Email: support@gentshubb.com

  • Phone: +8801894292519

  • Live Chat: Available on our website (during business hours)

We want you to be completely satisfied with your Gents Hubb experience. If you have any concerns or issues with your order, our team is here to help!